- Monroe County School District
- Contact and Technical Support
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Technical Support Information
Technical Support for use of Technology from a remote location can be accessed by using the phone numbers and links below. Please visit the Technology Home Page for additional support information.
Staff
- Take home district issued devices
- Use MCSD credentials to access, Focus, Frontline, Outlook, Office365 etc…
- Request support via email at mcsdsupport@keysschools.com (MCSD login credentials required)
Students
- Follow Emergency Instructional Continuity Plan https://www.keysschools.com/Page/6565
- Request support by calling the schools IT technician
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If you don't have internet service:
- Letter from Comcast regarding Internet Essentials
- Comcast Internet - Espanol
- Comcast Internet - Kreyol
As the country deals with the effects of Coronavirus (COVID-19), Comcast is taking immediate steps to help connect more low-income families to the Internet at home. Effective Monday, March 16, 2020, new Internet Essentials customers will receive two free months of Internet service. After your first two free months expire, you can cancel the service. There is no term contract or credit check and no shipping fee for equipment.
If you are eligible for public assistance programs such as Medicaid, SNAP, and others, you may qualify for this free service.
You also must not have any outstanding debt with Comcast/Xfinity.
To apply go to: apply.internetessentials.com or visit the local Comcast office at 1010 Kennedy Drive Suite 200. Key West, FL 33040
**Please note that Monroe County School District (MCSD) is not affiliated with Comcast. Any contracts signed with Comcast are independent of MCSD **
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MCSD Technology Usage Policy
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Contact Technical Support
***Please note that you may be directed to leave a message via voicemail. The voicemail is forwarded to office staff ready to return your call during business hours. Please leave your name, your child(ren)’s name, the nature of your call, and the best number to reach you at when leaving a message, so that the school can ensure that your questions are answered by the appropriate person.
School
Questions/Information
Technical Support
Horace O Bryant School
305-296-5628 x 65300
305-296-5628 x 65314
Poinciana Elementary
305-563-7494 X 52300
305-293-1630 x 52314
Key West High School
305-293-1549 x 54300
305-293-1549 x 54314
Gerald Adams Elementary
305-293-1609 x 51300
305-293-1609 x 51314
Sugarloaf School
305-745-3282 x 50300
305-745-3282 x 50314
Stanley Switlik Elementary
305-289-2490 x 59300
305-289-2490 x 59314
Marathon Middle High School
305-289-2480 x 55300
305-289-2480 x 55314
Plantation Key School
305-853-3281 x 58300
305-853-3271 x 58314
Coral Shores High School
305-853-3222 x 56361
305-853-3222 x 56314
Key Largo School
305-453-1255 x 57308
305-453-1255 x 57314
Big Pine Academy,
May Sands Montessori, Other305-293-1400-53313
Treasure Village, Ocean Studies, Alternative Education
305-853-3222-53612
Sugarloaf School Supplemental Contact List Sugarloaf School Supplemental Contact List